Returns & Exchanges page.

We Want You to Love Your Purchase!

At Big & Beauty Store, your satisfaction is our top priority. If you’re not completely happy with your order, we’re here to help with our hassle-free return and exchange policy.

Return Policy:

• Eligibility: You may return items within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and with all tags attached.
• Non-Returnable Items: Certain items, such as opened cosmetics, intimate apparel, and gift cards, are non-returnable for hygiene reasons.

How to Initiate a Return:

1. Contact Us: Reach out to our customer service team at [info@bigandbeauty.shop] to request a return authorization.
2. Prepare Your Return: Pack the items securely, including your order confirmation and a note indicating your reason for the return.
3. Ship It Back: Send your return to the address provided by our customer service team. You are responsible for return shipping costs unless the item is defective or incorrect.

Refunds:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days and automatically applied to your original payment method.

Exchange Policy:

• If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
• We recommend returning the original item before placing a new order to ensure availability.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within [7] days of delivery. We will provide instructions for returning the item and offer a replacement or refund.

Questions? If you have any questions regarding our return and exchange policy, feel free to reach out to us at [info@bigandbeauty.shop]. We’re here to assist you!